The Arvizio Remote Expert application allows a remote product specialist to guide a field technician or partner through an operational procedure. With travel restrictions in place in many parts of the world this capability has become ever more important for support teams to assist and guide remote team members.
The Arvizio Remote Expert tools allow the video and audio feed from a remote AR device to be shared in real time among several team members. Workflow steps, 3D model content and annotations visible to the AR equipped field member are visible to all participants to closely monitor the entire process.
The Remote Expert can also capture still images from the AR device on site and annotate the image with additional information such as free form drawings, circles, and arrows. These annotations are mapped to 3D objects visible on the AR device and are then visible to all members participating in the session. The benefits of combining guided workflows with remote expert assistance in a single integrated solution are significant.
Many operational procedures can be guided by the software however specific procedures, requiring expert assistance for validation, or additional oversight, can be seamlessly incorporated in the workflow.